Tag Archives: communication

Twitter Etiquette

Twitter is the new wild west of collaboration. Just as with any new technology, people are beginning to rally around certain points of “proper use”

Chris Brogan (@chrisbrogan) published a guest post on this topic at his immensely popular blog. In that post Keith Burtis laid out several best practices for how to use and and not use twitter so that your contributions will be best received.

One of the comments on that blog post mentions another great source written by Jeremiah (@jowyang) from Forrester Research

My personal take on this is that I look for people who have a high ratio of interesting community of interest posts over random personal tidbits like “I am feeding my cat”. “I love cheeseburgers”, or even “Finally got on the wi-fi here”. Especially if the personal tidbits are frequent and therefore crowding out community of interest posts from other authors in my stream.

It is not only possible, but easy to create multiple streams (handles) on twitter. If your brand is strong enough that people will hang on every word that you broadcast, then by all means set up a profile designed to just communicate out. But, remember that there will be some portion of your audience that wants to communicate back. If you have decided that online collaboration is important to your business, then make the time for  the conversation to ensure they are feeling heard. One of many Twitter tools that @briansolis blogged will be very helpful for companies looking to Twitter in different ways: Multiple Account Twitter Tweeting

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